If something does not work · Value for Money Office

A menu my colleague has is missing for me: Roles differ, and the sidebar shows only what yours can open. Ask an administrator for the role you need — and if you reached a page that refused you, quote the permission it named.
The page says my role does not carry a permission: You opened something outside your role. That is the system working. The refusal names the permission so you can ask for precisely the right thing.
A list is empty and I expected rows: Check the filter labels under the toolbar — a filter left on from earlier is the usual cause. Clear it there. If a typed filter matched nothing, the page says so directly above the table.
A case is accepted but nothing can be done with it: It has not been assigned yet. Acceptance starts the clock; assigning the case to a reviewer is what moves it into assessment, and until then no assessment, comparison or request for information can be recorded against it. A case officer assigns it from the case file, giving the reviewer and the reason.
I proposed a change and it has not taken effect: Changing a statutory parameter and publishing a benchmark version both need a second person, and it cannot be the one who proposed it. Ask a colleague who holds the same role to look at it. Until they do, the old value is the one in use.
A project shows no recent progress and I know work is happening: Progress is recorded against the project, on the project's own page: the percentage complete, the date the work was seen rather than the date it is being typed, and how it was established. Until somebody records it the platform has no way to know, and a project with no movement on either measure eventually shows as dormant.
The clock on my case has not started: It starts when the Office accepts the submission as complete, not when it arrives. A case still at intake has no clock running yet.
A form said it expired: The page had been open long enough for its security token to lapse. Reload the page and enter it again — nothing was submitted.
I was signed out without doing anything: Twenty minutes of inactivity, or twelve hours signed in. Sign in again; nothing you saved is lost.
I am asked for my password again mid-session: Deciding a case and changing a statutory parameter both re-check your password if you signed in more than fifteen minutes ago. Enter it and you are returned to what you were doing.
I cannot decide a case, and the screen mentions a conflict: Your name matches a declared owner or director of the supplier, and the declaration is still open. Either somebody records what was done about it — including "different person, no conflict" where that is the truth — or the case goes to another officer. Both are on the record.
The supplier panel says "not checked" against the register: The companies register has not been consulted for this case. That is not the same as a clean result, and it should not be read as one.
A figure I expected from GHANEPS or GIFMIS is not there: Those connections are not live yet, and where they are simulated the system may not have been read recently. The source system's own page says when it was last read and whether anything is being held back. Anything needed now can be entered by hand.
The submission form will not accept my single-source case: A single-source investment contract cannot take effect unless its project is in the Public Investment Plan. The project has to be added to the Plan before the contract can proceed.